Returns

Returns will only be accepted within 30 days from date of original transaction.

 

Please call the websales customer service team on +44 (0) 1733 847520 to advise of items you wish to return with the original order reference. The return will not be authorised until a valid reason has been established and a refund or replacement agreement has been made (subject to inspection on return).

 

Once authorisation has been been given, IFI will arrange for the goods to be collected and an email will be sent confirming an approximate pick up date. Proof of collection must be obtained.

 

If the product is un-used it must be returned in its' original packaging otherwise the agreed refund or replacement cannot be processed.

 

In case where a fault or discprepancy in the product description is reported, the condition of the packaging must be discussed with the customer service team.

 

On receipt of goods back into the distribution centre, we will inspect the goods against the original returns request and approve or invalidate the claim. An email will be sent explaining our actions.

 

If you have any queries with regards to the IFI delivery and stock information please contact us.

 

IFI, Rutland Business Park, Newark Road, Peterborough, Cambridgeshire, PE1 5WA, United Kingdom. Registered in England No: 5503278